Category Archives: Cheating

Fool Me Once

fool me once, shame on you. fool me twice, shame on me.  

ancient proverb

I got no gut feeling of anything being awry when I picked up a motherly looking woman who appeared to be in her sixties. She wanted to go to Walmart, not just any Walmart but a very specific one. She wanted to go to the Walmart in Roebuck, which is a $25 cab ride from where I picked her up in Southside. When we arrived she said “I want you to wait on me. I’ll just be a few minutes. Please don’t leave me.”

walmart

I found a parking place and began to wait. I surfed the net and perused facebook, twitter and instagram on my phone. It seemed like she had been gone a while. I looked at the time and 20 minutes had passed. I thought that the store may be busy and maybe she was in line. The meter kept climbing. The waiting continued until 30 minutes had passed. I had an appointment to pick up a regular customer back in Southside. I was beginning to think I’d never get back in time. After 40 minutes passed I decided to call dispatch to see if they could get in touch with her. She never answered her phone. After I had waited for 45 minutes it was clear that I had been duped. By this time the meter was so high that she probably wouldn’t be able to pay it if she wanted to. I believe she had devised a plan so that she could get by without paying cab fare both to and from the destination. I figured she was watching for me to leave, at which time she would call another cab and pay only $25 to get back instead of the $75-80 that she would have owed me. I finally left and called it a loss. It looked like her plan had worked.

A few days later I told the story to some fellow drivers. One guy told me of a game that some riders play where they will go to Walmart or some other big box store and go in one door and come out the other, where someone will be waiting to pick them up. I figured this is what she had done.

Fast forward two weeks.

It was a slow morning when I accepted the call in the 120 zone. The name on the screen was “Gwendolyn”. It was a pick up at the same place, a low income retirement home, where I had picked up the woman who had pulled off this stunt two weeks earlier. No doubt this was the same woman. I ran several scenarios through my mind as to how I would deal with this issue while on the short trip to pick her up. As I approached the retirement home I saw her walking toward it as if she were just getting there herself. She jumped in the back seat and said “I need to go to Walmart, the one in Roebuck and I want chu to wait on me”. I turned around and let know quickly that I remembered what had happened last time. “Oh I’m sorry” she said. “There was a long line at the money center and I just couldn’t get out. I know the money is already there this time, it won’t take me long.”

I decided to go ahead and take the chance. Once again the meter was sitting at $25 when we pulled into the parking lot. I told her that I had an appointment at 11:30 and I needed to leave by 11:15 in order to get back in time. That would give her 20 minutes in the store. “Don’t worry honey, you gonna get cho money. As long as they ain’t no long line it won’t take but a minute”. I asked her to pay me for the first part of the trip first, before I waited. “I ain’t got no money now. That’s what I got to do. I gotta go to the money center to get my money.”

I walked into the store with her, under the guise of going to the restroom. There was no line at all at the money center. She walked right up to the window. I went to the restroom and noticed she was still standing at the window when I walked back by. The optimistic and forgiving part of my mind said maybe she was telling me the truth, maybe she’ll be out in a few minutes and I can make a good round trip fare. Maybe everything will be fine. Unfortunately, I was wrong. The 20 minute deadline came and went. Another five minutes passed and still no Gwendolyn. At this point I decided to walk back into the store to see if I could see her. She was long gone from the money center and nowhere in sight.

Once again she had stolen an hour of my time, the gas to get her there and whatever business I would have picked up if I hadn’t had to deal with her. I called dispatch and told my sad story. Apparently another driver had also reported her. The dispatcher said “OK, she’s on the bad list. She can’t get any more cabs.” Of course that wouldn’t stop her from just getting someone else to call for her. I felt like a complete and total idiot.

copyright 2015 R.W. Walker

*All views and opinions are strictly those of R.W. Walker. These views do not reflect the views of any cab company.

 

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The Long Way Home

Hello, how are you guys tonight? “We’re doing well, how about you?” I’m great, I said. Where do you guys need to go? They gave me an address in a neighborhood just over the mountain in Homewood. I headed toward the Red Mountain Expressway, the easiest way to take them home. “So what brings you to America?” the woman asked. I was flabbergasted by the question. I thought damn, didn’t she just hear me greet them? I know I said at least a couple of sentences in my slightly southern but unmistakably American English. I could tell that the couple may have had a few drinks but they were a long way from what I would consider hammered. Yet, this woman obviously thought I was a foreigner. After a few seconds went by, I said well, I guess it was the delivery doctor. I was born about fifty miles southwest of here in Tuscaloosa.

She was embarrassed. I think this taught both she and I a valuable lesson. The power of stereotypes. The idea that all cab drivers are recent immigrants was so firmly ingrained in her psyche that even clear and compelling evidence to the contrary, which was right in her face, didn’t purge it from her mind.

That’s one stereotype many people have of us drivers but it’s not the only one. Another one which is more common and more hurtful, at least to me, is the idea that all cab drivers are out to cheat the customer. Customers usually think drivers cheat by driving a longer route than is necessary in order to run up the meter. I’m not saying  this hasn’t happened to some customers and I know that there’s some scumbag drivers that would do it, I’ve met them. What I am saying is that it’s not most drivers. It’s certainly not me, in fact I’ll usually go out of my way to keep from overcharging someone. I definitely do have a strategy to maximize my income but it doesn’t involve cheating anyone. My strategy is to purposely target  neighborhoods that are a good distance, but not too far from the entertainment districts. This will make each trip a lucrative one without taking too much time. I don’t want to go so far that I have to spend a lot of time riding empty. I want to go back and get another one shortly after I drop off the last one. I want to keep it going, non-stop. That’s how you make money, not by cheating people.

cab meter

Knowing that this stereotype is strongly in the minds of many cab customers, I usually try to head off any accusations by letting the customer choose the route. This will usually take the issue off the table. There are often several good ways to get where you’re going. The customer will sometimes choose the longest route simply because they don’t know the short way. I’ve learned however, that if I choose the route and it’s a route that they’re unfamiliar with, they will almost always believe that I’ve cheated them, even if it’s the shortest route possible. Therefore my policy is to let the customer be the boss when it comes to which way we go, which most customers appreciate. There are however, a very few that are so stubborn in believing this stereotype that they will find a way to accuse you of cheating them no matter what. I once had a woman that didn’t like the total even after she had chosen the route. She accused me of tampering with the meter.

We have a minimum charge to go out and pick a up a customer. In Birmingham (the city sets the cab rates) it’s three dollars. Once we get rolling, the rate is two dollars per mile. So if you go one mile you will be charged five dollars, but if you go two miles you will only be charged seven dollars. There is another way customers are charged. It’s for time when the cab is sitting still. The rate is twenty four dollars per hour. So, if you have a driver to stop and wait on you at a store, someone’s house, a fast food drive through or somewhere else, you will pay three dollars for seven and a half minutes, six dollars for fifteen minutes, twelve dollars for thirty minutes and so on. Many customers don’t like paying wait time but it’s absolutely necessary to keep customers from taking advantage of us. Some customers would have us waiting for hours and pay us very little if not for wait time. It’s designed to hurry them along. All the rates are posted on the window of the cab but some customers will pretend that they didn’t know about wait time and start a confrontation with the driver. It’s always a good idea to warn them about it whenever they make a stop. I will usually turn the wait time off in a situation beyond the customer’s control, such as having to wait on a train or a funeral procession. If it’s a regular customer and I like them, I will usually give them a few minutes of free time if they’re in a store.

M dayham 011

I’ve had many customers complain to me about other drivers cheating them. Sometimes it sounds like they were legitimately cheated and other times it sounds like it’s in their minds. One guy told me that a driver stopped at a store and kept moving the car around in the parking lot to run up the meter. I reminded him that a driver would have to drive a mile to run the meter up two dollars. If you’re familiar with Birmingham, that’s the distance from the fountain at five points south to the middle of the Lakeview district. The customer still insisted that the driver had cheated him. I simply said, I’m sorry that happened to you. I was convinced that the customer spent more time than he thought he had in that store.

So if you order a cab and you’re concerned about being cheated, and I do know that sometimes it’s a legitimate concern, try telling the driver the route that you would like to take. If he or she refuses, you may want to complain to the company or request that the dispatchers not send that particular cab the next time you call.  Always be aware of wait time if you decide to stop. I’m always truly disturbed when I hear of a customer being cheated because it makes me as well as all the other honest drivers look bad. Please know that while there may be a few bad apples, most of us want to make your cab experience as pleasant as possible.

copyright 2014 R.W. Walker

*All views and opinions are strictly those of R.W. Walker. These views do not reflect the views of any cab company.